Privacy Policy

Last Updated: March 08, 2026

TS Digital Ventures, LLC, doing business as Loam Nutrition (“Loam,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you access or use the Loam Nutrition website, landing pages, mobile application, and related products and services that link to this Privacy Policy (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, certain processing of your information will also be based on your explicit consent.

1. Scope

This Privacy Policy applies to personal information collected through:

  • our website and landing pages

  • our mobile application

  • account registration and profile creation

  • nutrition, food, ingredient, and wellness tracking features

  • AI‑powered tools and features

  • newsletter, waitlist, and lead capture forms

  • customer support communications

  • other digital experiences operated by or on behalf of Loam that link to this Privacy Policy

This Privacy Policy does not apply to third‑party websites, mobile applications, or services that are not operated by us, even if they are linked to or integrated with the Services. Those services are governed by their own terms and privacy policies.

2. Information We Collect

We collect personal information from you directly, automatically when you use the Services, and from certain third parties.

A. Information You Provide to Us

You may provide us with personal information such as:

  • name

  • email address

  • password and account credentials

  • profile information

  • age range or birth‑related information, where provided

  • biological, hormonal, reproductive, or life‑phase information

  • food, nutrition, supplement, and wellness logs

  • ingredient scan history

  • nutrient intake data

  • goals, preferences, and app settings

  • user‑generated content

  • communications with customer support

  • content you submit to AI‑powered features

  • information submitted through surveys, waitlists, giveaways, forms, or newsletter signup pages

Some information may be required in order to create an account or use certain features.

B. Information We Collect Automatically

When you access or use the Services, we may automatically collect information such as:

  • device type and device identifiers

  • operating system, browser type, and app version

  • IP address and approximate location derived from IP address

  • language and time‑zone settings

  • pages viewed, screens visited, and feature interactions

  • crash reports and performance or diagnostic information

  • referral source data

  • cookie, SDK, pixel, and similar technology data

We use this information to operate, secure, maintain, troubleshoot, analyze, and improve the Services.

C. Information from Third Parties

We may receive information from third parties, including:

  • authentication providers

  • analytics providers

  • payment processors

  • app stores and distribution platforms

  • customer support vendors

  • infrastructure and hosting providers

  • advertising or attribution vendors, if used

Any information we receive from third parties is treated in accordance with this Privacy Policy, subject to any additional restrictions imposed by applicable law.

3. Consumer Health, Nutrition, and Reproductive Information

Loam is a women‑focused nutrition platform. Depending on how you use the Services, you may voluntarily provide information that may be considered sensitive personal information, consumer health data, or special category data under certain laws.

This may include information relating to:

  • dietary intake and food or supplement logs

  • nutrient tracking and ingredient information

  • pregnancy and postpartum status

  • breastfeeding

  • menstrual or reproductive phases

  • fertility‑related tracking

  • perimenopause or menopause

  • health and wellness goals

  • ingredient preferences or sensitivities

We process this information to provide the Services you request, including personalization, tracking, insights, content delivery, and product improvement.

Where required by law (for example in the EEA, UK, and certain US states), we will only process this type of information with your explicit consent or where another legal basis is available. You may withdraw your consent at any time using in‑app settings where available or by contacting us (see “Contact Us” below).

We do not sell health‑related personal information and we do not use consumer health data for cross‑context behavioral advertising or profiling in furtherance of decisions that produce legal or similarly significant effects, as those terms may be defined under applicable law.

4. Reproductive and Biological Phase Information

The Services may allow users to input, review, and track information concerning reproductive health and biological phases, including menstruation, fertility‑related phases, pregnancy, postpartum recovery, breastfeeding, perimenopause, and menopause.

This information is provided voluntarily by users for educational, personalization, and tracking purposes. Loam does not provide medical diagnosis, medical treatment, clinical reproductive healthcare, or emergency services.

5. AI Features

The Services may include AI‑powered features that generate responses, suggestions, summaries, insights, or educational content based on information you provide.

When you use AI features:

  • your prompts, entries, and related content may be processed to generate outputs

  • interactions may be logged and reviewed to support functionality, safety, reliability, debugging, and improvement

  • information may be processed by service providers acting on our behalf

We do not use your AI prompts or outputs to create third‑party advertising profiles or to target you with health‑related advertising outside the Services.

AI‑generated outputs are automated and may not always be accurate, complete, or suitable for your particular circumstances. You are responsible for using independent judgment and seeking professional advice where appropriate.

6. Cookies, SDKs, Pixels, and Similar Technologies

Our website and landing pages may use cookies, pixels, tags, software development kits (“SDKs”), local storage, and similar technologies to:

  • operate and secure the Services

  • remember your preferences and settings

  • understand site traffic and engagement

  • measure and improve campaign performance

  • improve usability and performance

  • detect fraud and security incidents

These tools may be provided by Loam and by third parties (for example, analytics providers or, if implemented, advertising or attribution partners). Where required by law, we will obtain your consent before setting non‑essential cookies or similar technologies, and you can adjust your preferences at any time using available controls.

You may also be able to manage certain cookie preferences through your browser settings or device controls. Disabling some technologies may affect functionality.

If we use specific third‑party tools (such as particular analytics or advertising platforms), we will describe them in more detail in a separate notice, cookie banner, or within this section at or before the time they are implemented.

7. How We Use Personal Information

We may use personal information for the following purposes:

  • to create, authenticate, and manage accounts

  • to provide, operate, and maintain the Services

  • to personalize your experience

  • to process nutrition, ingredient, and wellness‑related entries

  • to generate nutrient, ingredient, and educational insights

  • to power, maintain, and improve AI‑enabled features

  • to communicate with you about your account, support requests, updates, and security matters

  • to send newsletters, marketing, or promotional communications where permitted by law

  • to analyze product usage and improve design, performance, and reliability

  • to detect, prevent, and investigate fraud, abuse, misuse, or security incidents

  • to comply with legal obligations

  • to enforce our terms, policies, and other agreements

  • to create aggregated, de‑identified, or anonymized analytics and research datasets where permitted by law

8. How We Disclose Personal Information

We do not sell your personal information and we do not share personal information for cross‑context behavioral advertising where prohibited by law.

We may disclose personal information in the following ways:

A. Service Providers and Contractors

We may disclose information to vendors, service providers, contractors, and processors that perform services on our behalf, such as:

  • cloud hosting and infrastructure

  • data storage

  • authentication

  • analytics and diagnostics

  • customer support

  • payment processing

  • email communications

  • AI infrastructure or model support

  • security and fraud prevention

These parties are authorized to use personal information only as necessary to provide services to us and are subject to appropriate contractual protections.

B. Legal and Safety Disclosures

We may disclose personal information where we believe it is necessary to:

  • comply with applicable law, regulation, court order, subpoena, or legal process

  • respond to lawful requests from public authorities

  • enforce our agreements or policies

  • detect, prevent, or address fraud, abuse, misuse, or security issues

  • protect the rights, safety, and property of Loam, our users, or others

C. Corporate Transactions

We may disclose personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide the Services

  • maintain your account

  • fulfill the purposes described in this Privacy Policy

  • comply with legal, regulatory, tax, accounting, and reporting obligations

  • resolve disputes

  • enforce our rights and agreements

We may retain aggregated, anonymized, or de‑identified information for research, analytics, security, and product improvement purposes, to the extent permitted by law.

10. Account Deletion

Users may request deletion of their account through the app, where available, or by contacting us.

Upon a verified deletion request, we will delete or permanently de‑identify personal information associated with the account, subject to exceptions permitted by law. This may include:

  • profile information

  • food and nutrition logs

  • nutrient tracking history

  • ingredient scan history

  • goals and preferences

  • AI interaction history

We may retain limited information as necessary to:

  • comply with legal obligations

  • maintain financial and transaction records

  • detect and prevent fraud, abuse, or security incidents

  • exercise or defend legal claims

  • maintain de‑identified analytics

Deletion requests may take up to 45 days to complete, unless a shorter period is required by applicable law.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • know what personal information we collect, use, disclose, and retain

  • access personal information

  • request correction of inaccurate personal information

  • request deletion of personal information

  • receive a portable copy of certain personal information

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • opt out of certain processing activities where required by law (such as targeted advertising, the sale of personal information, or certain profiling)

To exercise applicable rights, contact us using the information in the “Contact Us” section below. We may take reasonable steps to verify your identity before fulfilling a request.

Some rights may be subject to limitations or exemptions under applicable law.

12. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:

  • know the categories of personal information we collect

  • know the sources from which personal information is collected

  • know the purposes for which personal information is collected, used, and disclosed

  • know the categories of third parties to whom personal information is disclosed

  • request deletion of personal information

  • request correction of inaccurate personal information

  • limit the use and disclosure of sensitive personal information in certain circumstances

  • opt out of the sale or sharing of personal information, if applicable

  • not receive discriminatory treatment for exercising privacy rights

Loam does not sell personal information and does not knowingly sell or share the personal information of consumers under 16 years of age.

Categories of Personal Information We Collect

Depending on your use of the Services, we may collect the following categories of personal information (as defined by California law):

  • Identifiers, such as name, email address, IP address, and account credentials

  • Customer records information, such as information you submit in account or profile forms

  • Internet or other electronic network activity information, such as usage data and interactions with the Services

  • Geolocation data derived from IP address

  • Commercial information, such as subscription or transaction records if applicable

  • Sensitive personal information, including health, nutrition, reproductive, or biological phase data, where voluntarily provided

  • Inferences drawn from the above information to personalize your experience

Categories of Sources

We collect personal information from:

  • you directly

  • your devices

  • app stores and service providers

  • analytics, authentication, and infrastructure vendors

  • other third parties you authorize to interact with the Services

Business and Commercial Purposes

We collect and use personal information for the purposes described in Section 7 above.

Categories of Recipients

We may disclose personal information to:

  • service providers and contractors

  • analytics and infrastructure vendors

  • payment and support vendors

  • legal authorities where required

  • parties involved in corporate transactions

13. Notice Regarding Sensitive and Consumer Health Data

Some information collected through the Services may qualify as sensitive personal information or consumer health data under certain laws, including information about health, nutrition, reproductive status, and biological phases that you voluntarily provide.

We use such information only for purposes reasonably necessary to:

  • provide and maintain the Services you request

  • personalize and improve nutrition and wellness tracking, insights, and features

  • protect security and integrity

  • perform analytics and product improvement

  • comply with law

  • other purposes permitted by applicable law

We do not sell sensitive personal information or consumer health data, and we do not use such information for cross‑context behavioral advertising without required consent.

14. EEA and UK Legal Bases

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), we process personal information under one or more of the following legal bases:

  • your consent

  • performance of a contract with you

  • our legitimate interests in operating, securing, and improving the Services

  • compliance with legal obligations

Where we process health‑, nutrition‑, reproductive‑, or biological phase‑related information (“special category data”), we will rely on explicit consent or another permitted condition under Article 9 of the EU/UK GDPR and applicable law. You may withdraw your consent at any time, but this will not affect the lawfulness of processing before withdrawal.

15. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

Where required by law, we implement appropriate safeguards for cross‑border transfers, which may include standard contractual clauses approved by the European Commission, the UK addendum, or other approved transfer mechanisms, along with additional safeguards where appropriate. You may contact us for more information about these safeguards.